Effective Date: September 4, 2026
Last Updated: September 4, 2026
This Refund and Cancellation Policy explains the cancellation, rescheduling, credit, and refund practices of Wings of an Angel Aviation LLC (“Wings of an Angel Aviation,” “we,” “us,” or “our”).
This Policy applies to eligible flight training, aircraft rentals, training packages, and other Services purchased directly from Wings of an Angel Aviation LLC, including transactions completed through our customer portal.
Please review this Policy before booking or purchasing Services.
1. Flight Training Sessions
Flight training sessions are scheduled based on instructor and aircraft availability.
If you need to cancel or reschedule a flight training session, we request at least 48 hours’ notice before the scheduled session.
Cancellations With At Least 48 Hours’ Notice
Customers who provide at least 48 hours’ notice may generally reschedule their session without a late-cancellation charge, subject to availability and any specific terms applicable to the booking or training program.
Cancellations With Less Than 48 Hours’ Notice
A late cancellation or rescheduling fee may apply when less than 48 hours’ notice is provided.
Amounts already paid may be non-refundable or converted to account credit at our discretion, subject to the circumstances and applicable law.
No-Shows
Failure to attend a scheduled training session without appropriate notice may result in the applicable training fee being charged.
No-show charges are generally non-refundable.
2. Aircraft Rentals
Aircraft rental periods reserve aircraft availability for the renter’s scheduled time.
Customers should provide at least 24 hours’ notice to cancel or reschedule an aircraft rental.
Cancellations or changes made less than 24 hours before the scheduled rental may be subject to applicable charges.
Once a completed rental period has occurred, charges associated with that rental are generally non-refundable except where required by law or where Wings of an Angel Aviation LLC determines that an adjustment is appropriate.
3. Training Packages and Certification Programs
Training packages, including programs associated with Private Pilot, Instrument Rating, Commercial Pilot, or other training, may involve discounted pricing, advance scheduling, instructor allocation, and aircraft planning.
Unless otherwise stated in the specific package agreement, amounts paid toward packages are generally not refundable merely because a customer changes their plans after Services have been reserved or provided.
However, we may consider a request for an account credit or partial refund in exceptional circumstances, including certain documented medical or emergency situations.
Any approved amount may take into consideration:
- Services already provided
- Flight or instructor time already used
- Discounts previously applied
- Non-refundable charges already incurred
- Other amounts legitimately owed
All requests are reviewed individually.
4. Weather, Maintenance, and Safety Cancellations
Aviation operations can be affected by circumstances outside the customer’s control.
Wings of an Angel Aviation LLC may cancel or reschedule a training session or aircraft rental because of:
- Unsafe weather
- Aircraft maintenance
- Aircraft availability
- Instructor availability
- Airspace restrictions
- Safety concerns
- Regulatory requirements
- Other operational circumstances
If we cancel a session or rental before the applicable Service is provided, the amount paid for the canceled Service will generally be credited toward a rescheduled Service or refunded, as appropriate.
Customers will not be penalized for a cancellation initiated by Wings of an Angel Aviation LLC because of safety, maintenance, or operational circumstances.
5. Customer-Initiated Refund or Credit Requests
To request an eligible refund or account credit, contact us at:
Email: info@WingsOfAnAngelAviation.com
Phone: (813) 774-3666
When contacting us, please provide:
- Your full name
- Booking or transaction information
- Date of the applicable Service
- Amount paid
- Reason for the request
- Relevant supporting documentation, if applicable
We may request additional information reasonably necessary to review the request.
6. Review Period
We generally aim to review refund and credit requests within 3–5 business days after receiving the information necessary to evaluate the request.
More complex requests may require additional time.
Submission of a request does not guarantee approval.
7. Approved Refunds
If a refund is approved, we generally aim to initiate it within 7–10 business days.
Where practical, refunds will be issued to the original payment method.
After we initiate a refund, the time required for funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
8. Payments Made Through the Customer Portal
Payments made through our customer portal may be processed by a third-party payment provider, including Intuit.
Approved refunds involving electronically processed payments may therefore be subject to the payment processor’s technical procedures and processing times.
Wings of an Angel Aviation LLC does not control processing delays caused solely by a customer’s financial institution or independent payment processor after we have properly initiated an approved refund.
9. Account Credits
Where appropriate, we may offer an account credit instead of a monetary refund.
Any conditions, expiration period, or restrictions applicable to a particular credit will be communicated when the credit is issued.
Account credits generally have no cash value except where required by applicable law or expressly agreed otherwise.
10. Chargebacks and Payment Disputes
If you believe a charge was made incorrectly, please contact us promptly so we can investigate and attempt to resolve the issue.
Nothing in this Policy limits any rights you may have through your card issuer, financial institution, payment provider, or applicable law.
11. Exceptions
We may make reasonable exceptions to this Policy based on individual circumstances, including emergencies, medical situations, safety concerns, operational cancellations, or other circumstances we determine warrant special consideration.
Any discretionary exception made in one situation does not require us to make the same exception in another situation.
Nothing in this Policy limits any refund, cancellation, or consumer right that cannot legally be excluded.
12. Changes to This Policy
We may update this Refund and Cancellation Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
The policy applicable to a transaction will generally be the policy in effect when the applicable booking or purchase was made, unless applicable law or an agreement requires otherwise.
13. Contact Us
For questions regarding cancellations, credits, or refunds, contact:
Wings of an Angel Aviation LLC
Email: info@WingsOfAnAngelAviation.com
Phone: (813) 774-3666